Really suitable feature for Enterprise environments! Overall usability is unrefined, BLFs are hidden during the call or when dialing BLF LEDs are not working when phone is in use as they are turned off and are not functioning. Users are forced to stare all day at +10 Super Bright blinding LEDs because GS cannot fix this little bug in over 6 month? BLF states are messed up as well and not updating properly.Īnother example of Enterprise stewardship! ( They will not reset back to the original state once triggered - Bug#64206 BLFs are broken too if you use Reserved (Red), Reserved (Green) and Inverse profiles. No testing on the software team part at all it seems! If phone is local to the PBX and the WAN is down, nobody can use the phone because it has a stupid INTERNET DOWN popup which locks the phone completely until connectivity is restored! Cannot place an outgoing call or use the phone features if WAN connection to Internet is down FW v.1.0.7.65! Another ∾nterprise Feature LLDP tables are not populated properly with the cisco switch, implementation of LLDP is still broken which renders the phone a useless door stopper. Apparently it was fixed in v.65 but I still see no change from before! I am not going to go into too many details since a lot of issues have been covered in their forum already, so here is my quick list: Lack of support and the amount of persistent bugs is staggering! Beware!!! GXP2170 Phone looks appealing but once you get a chance to work with it you realize that all these features are pointless if they dont work properly. If you think Enterprise phones from grandstream are suitable for REAL Enterprise you are insane! Phone is still unstable and unpredictable in a real Enterprise environment (LLDP etc) Helpdesk is useless, they say that we submitted the bug and there is nothing else they can do, not even provide an estimated resolution time. I have filed numerous bugs in the past 6 month for GXP 2170, none of which have been fixed yet even after 4 FW releases! Software support is very bad! List of my issues and a story of my struggle with grandstream.
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